Our website uses cookies and equivalent technologies such as tags, SDKs and pixels to collect information and to distinguish you from other users of our website. This helps us to provide you with the best possible experience when you browse our website and also allows us to improve our site. Some of these cookies are required in order for you to be able to use the website. Others are optional and you can revoke your consent to these in the manner described in the “Managing Cookies” section below and by making use of the cookie preference management tool linked below.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other mobile or handheld device. Cookies contain information that is transferred to your computer’s hard drive. They are used to recall when your computer or other device accessed the website.
We use two types of cookies and equivalent technologies: persistent cookies and session cookies. A persistent cookie helps us identify you as a previous web visitor, so it is easier to interact with you and help you shopping. Session cookies only last for as long as the session (usually the current visit to our website).
What Information is Collected?
Some cookies and equivalent technologies gather information about browsing and purchasing practices of persons who access this website via the same computer, mobile or handheld device. They gather information such as products purchased, pages viewed and the customer journey as it navigates the website. Our cookies and equivalent technologies do not store or record confidential information such as your name, address or payment information. They simply hold the ‘key’ that once you visit our site, is associated with this information. We do use encrypted information gathered from cookies and equivalent technologies to improve the experience of our customers on our website. For example, cookies and equivalent technologies help us to monitor the customer journey to identify and resolve errors. Our customer service team and partners also use cookies and equivalent technologies to assist with troubleshooting and to provide you with support as you seek to use our website and make online purchases.
Some cookies we use are known as first party cookies and have been created by (or on behalf of) Pocket Paradise UK and are deployed to assist us in providing you services. We also use third party cookies which have been developed and are operated by other companies. These are described in more detail below.
Some examples of the benefits of our Cookies and equivalent technologies:
- Cookies and equivalent technologies are used to remember your settings next time you visit our site, which will save you time when signing in and prevent you having to provide the same information over again;
- Cookies and equivalent technologies allow us to understand and analyse data to improve the quality of our website, for example, when we see that a particular toy has an increasing number of views we can make it more prominent on our website;
- We use cookies and equivalent technologies to provide improved customer service support, resolve issues for you and update the website to prevent similar problems for other customers;
- Cookies and equivalent technologies enable features such as our chat feature, customer support, Youtube integration and rich content and customer reviews to work better; and
- Cookies may allow us to know your location so that we can automatically suggest your nearest store.
Cookies and equivalent technologies we use:
We use the following types of cookies and equivalent technologies on our website:
- Mandatory/Strictly necessary cookies and equivalent technologies: technologies: These do not require your consent and are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. See Cookies Details
- Analytical and Performance cookies and equivalent technologies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These also allow us to track the customer journey and identify and resolve any issues. Some of these are provided and operated by third party service providers whose details are set out below. See Cookies Details
- Functionality cookies and equivalent technologies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Some of these are provided and operated by third party service providers whose details are set out below. See Cookies Details
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose who process this on our behalf. Some of these are provided and operated by third party service providers whose details are set out below. See Cookies Details
Managing Cookies
Please note: Our sites use cookies for technical functionality. If all cookies are disabled on your computer or device, you’ll still be able to browse but you will not be able to add products to your basket nor complete a purchase.
If you’re not satisfied with the way that we use cookies then you could choose to:
- Manage your cookie preferences here to disable some or all cookies
- Disable cookies on your computer or device
- Delete our cookies after you’ve visited our website
- Use your browser’s anonymous setting. This is called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer, ‘Private Browsing’ in Firefox and Safari.
Please see links below on how to manage your cookies:
For further information about how you can manage cookies, please visit www.aboutcookies.org and www.youronlinechoices.eu websites.
Mandatory Cookies
| Cookie | Description | Duration | Type |
|---|---|---|---|
| stc111380 | The purpose of this cookie is to store profile information so that you can log into your account automatically. | 1 year | 1st Party |
| JSESSIONID | This cookie remembers details of what you’ve looked at as you browsed our website | Session | 1st Party |
| uk-cart | The items that are in your shopping cart on the website are stored in this cookie for our UK website. Your shopping basket would not be able to function without it. | 6 months | 1st Party |
| b1pi | This cookie is used to assist us in load balancing, which is used to assign visitors to a particular server behind the load balancer and enable content to appear in the least possible time to load. This helps our website to operate and communicate with you more efficiently. | Session | 1st Party |
| ie-cart | The items that are in your shopping cart on the website are stored in this cookie for our Irish website. Your shopping basket would not be able to function without it. | 6 months | 1st Party |
| DSID | This cookie is set to note your specific user identity. It contains a hashed/encrypted unique ID. | Session | 3rd Party – (Doubleclick, website: doubleclick.net) |
| ku3-vid | This cookie is used to store the UUID assigned to the User by the Upstream Platform. For further information please view their privacy statement. | 17 months 23 days | 3rd Party – (Klarna, website: klarna.com) |
| ku1-sid | This cookie is used to provide session consistency. For further information please view their privacy statement. | Session | 3rd Party – (Klarna, website: klarna.com) |
| ku1-vid | Store the UUID assigned to the User by the Upstream Platform. For further information please view their privacy statement. | 17 months 20 days | 3rd Party – (Klarna, website: klarna.com) |
| acceleratorSecureGUID | This cookie is a secure token used in a session for a logged in user to evaluate if a user has a valid session. | Session | 1st Party |
| customerType | This cookie is used to store the customer type as either a Guest or a Registered user. | Session | 1st Party |
| io_token_7c6a6574-f011-4c9a-abdd-9894a102ccef | This cookie helps us to provide the web services you are using in a safe and secure environment by tracking user activity to prevent fraud and abuse. For further information please view their privacy statement. | 1 year | 3rd Party – (Klarna, website: klarna.com) |
| GCLB | This cookie is used by Google for performance purposes. This cookie monitors the load on Pocket Paradise UK servers during your browser session to help ensure traffic is spread out evenly on servers. For further information, please view Google’s privacy policy. | Session | 3rd Party – Google |
| uk-anonymous-consents | Identifies whether the user is an anonymous user and stores the users consent data. | 120 days | 1st Party |
| pocket_gtm_GOOGLEOPTIMIZE | This cookie is set either true or false to optimize the Google Tag Manager and Google Analytics cookies GOOGLEOPTIMIZE. | Session | 1st Party |
| _hjOptOut | This cookie is used to find whether the hotjar cookie is opted out of or not. | Session | 1st Party |
| nlbi_{Site-ID} | This cookie is used to ensure requests by a client are sent to the same origin server. For more information, please view the imperva.com website. | Session | 3rd Party – Imperva |
| reese84 | This cookie persists the token used to grant access to protected endpoints. For more information, please view the imperva.com website. | 5 Minutes | 3rd Party – Imperva |
| reese84-resubmit-token | This cookie aliviates the problem of some browsers dropping the post body when showing an interstitial page (to force the load of Imperva JavaScript) on a POST request. This is done by preserving the original post body as an encrypted payload in the cookie. For more information, please view the imperva.com website. | 60 Seconds | 3rd Party – Imperva |
Analytical Cookies
| Cookie | Description | Duration | Type |
|---|---|---|---|
| _ga, _gid | Our sites use Google Analytics, a web analysis tool provided by Google Inc. (‘Google’). Google Analytics collects first-party cookies, data related to the device/browser, a portion of IP address and on-site activities to measure and report statistics about user interactions on our websites. Identifiers such as cookies are used to measure user interactions with our website, while IP addresses are used to provide and protect the security of the service, and to give us a sense of where in the world their users come from. This information (including a portion of your IP address) is sent to Google’s servers in the USA where it’s used to prepare analysis and reports for us on the use and effectiveness of our websites. Google may also transfer this information to third parties where required or permitted by law, or where such third parties process the information on Google’s behalf. We follow best practices to ensure Personally Identifiable Information is not sent to Google Analytics. Visit Google Support to learn more about Google Analytics, including browser tools to prevent this tracking. For further information, please view Google’s privacy policy. | _gid: 24 hours, _ga: 1 year | 3rd Party – Google |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services and are used to deliver adverts more relevant to you and your interests. They are also used tolimit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Visit Google Support to learn more about Google Analytics, including browser tools to prevent this tracking. For further information, please view Google’s privacy policy. | 3 months | 3rd Party – Google |
| _gat_UA-74244151-1 | Used to limit the number of requests that have to be made to doubleclick.net. Does not store any user information. Visit Google Support to learn more about Google Analytics, including browser tools to prevent this tracking. For further information, please view Google’s privacy policy. | 1 minute | 3rd Party – Google |
| _dc_gtm_UA-74244151-1 | This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Visit Google Support to learn more about Google Analytics, including browser tools to prevent this tracking. For further information, please view Google’s privacy policy. | 1 minute | 3rd Party – Google |
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. For further information please view their cookie policy. | 365 days | 3rd Party – (Hotjar, website: hotjar.com) |
| YSC | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. For further information, please view Google’s privacy policy. | Session | 3rd Party – YouTube, Google |
| icts | Stores timestamp when cookie was set to detect cookie deletion. Host intljs.rmtag.com. | 1 year | 3rd Party – (Rakuten, website: rakuten.tv) |
| _hjIncludedInSessionSample | This cookie is associated with web analytics functionality and services from HotJar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. For further information please view their cookie policy. | Session | 3rd Party – (Hotjar, website: hotjar.com) |
| _hjTLDTest | This is done so that cookies can be shared across subdomains. For further information please view their cookie policy. | Session | 3rd Party – (Hotjar, website: hotjar.com) |
| fp_token | This cookie assists with device recognition and fraud prevention. For further information please view their privacy statement. | 1 year | 3rd Party – (Klarna, website: klarna.com) |
| _hjFirstSeen | Identifies a new user’s first session on a website, indicating whether or not Hotjar is seeing this user for the first time. For further information please view their cookie policy. | 1 day | 3rd Party – (Hotjar, website: hotjar.com) |
| uid | This cookie is used to store the site ID (UK or IE) for the session. For further information, please view Google’s privacy policy. | Session | 3rd Party – Google |
| _ga_ID | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. For further information, please view Google’s privacy policy. | 1 day | 3rd Party – Google |
Functional Cookies
| Cookie | Description | Duration | Type |
|---|---|---|---|
| BVBRANDID, BVBRANDSID, BVID, BVSID, BVImplmain_site | We have partnered with the online review community , Bazaarvoice, to collect product reviews to provide neutral, honest feedback for our customers. These cookies allow us to collect product reviews from customers. You can manage these cookies in your browser settings. For further information please view their privacy policy. | 1 year | 3rd Party – (Bazaarvoice, website: bazaarvoice.com) |
| sb | This cookie contains a users Facebook browser identifier and timestamp [of their user activity] and is used to facilitate the Facebook integration on the Pocket Paradise website. For further information please view their cookie policy. | 2 years | 3rd Party – Facebook |
| sio_t | Counting unique visitors on the retailer website and understanding and analysing shopper behaviour to improve shopper experience. | 1 year | 3rd Party – (Flix Media, website: flixmedia.eu) |
| ci_session | This cookie is used to maintain a user state during a browser session for consistency of user experience. | 2 hours | 3rd Party – (Flix Media, website: flixmedia.eu) |
| wcpc | To log user interaction with Web collage content – impressions, zooms, clicks, scrolls, etc. This make it possible for Pocket Paradise to improve the content on our website based on aggregate interaction statistics. | 1 year | 3rd Party – (Webcollage, website: webcollage.net) |
| wctc | To log user interaction with Web collage content – impressions, zooms, clicks, scrolls, etc. This make it possible for Pocket Paradise to improve the content on our website based on aggregate interaction statistics. | 1 hour | 3rd Party – (Webcollage, website: webcollage.net) |
| NID | Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. This cookie allows Pocket Paradise to reflect these preferences as part of our website. For further information, please view Google’s privacy policy. | 6 months | 3rd Party – Google |
| flixgvid | This cookie creates a unique visitor ID within Flixmedia network which allows Pocket Paradise to track user experiences on the Pocket Paradise website. | Session | 3rd Party – (Flix Media, website: flixmedia.eu) |
| FLIX_tracker_$produ ct_id_$distributor_id_ $product_type_id_$m pn_$ean | This cookie allows for the collection of information related to content testing for the Pocket Paradise website. | 90 days | 3rd Party – (Flix Media, website: flixmedia.eu) |
| siteVisited | This cookie remembers if the visitor has previously visited the website and allows us to control the display of the cookie message. | 1 year | 1st Party |
| locationCookie | This cookie gives us an approximate geo location of user browser session so we can automatically display stocks of your nearest store. | 1 day | 1st Party |
| recentlyBrowsedProducts | A list of recently viewed products is stored in this cookie | Session | 1st Party |
| inptime_$distirbutor_id_$language | This cookie enables Flixmedia content to appear on the Pocket Paradise website in the least possible time to load. This content is used for syndication service provided by Flixmedia. | 1 year | 1st Party |
| GPS | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. This is used as part of the integration of Youtube videos onto the Pocket Paradise website. For further information, please view Google’s privacy policy. | 30 minutes | 3rd Party – YouTube, Google |
| VISITOR_INFO1_LIVE | This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites; it can also determine whether the website visitor is using the new or old version of the Youtube interface. This is used as part of the integration of Youtube videos onto the Pocket Paradise website. For further information, please view Google’s privacy policy. | 6 months | 3rd Party – YouTube, Google |
| _hjAbsoluteSessionInProgress | This cookie tracks general user behaviour on our website to understand and improve the user experience. | Session | 1st Party |
| OGPC | This cookie enables the functionality of Google Maps. Host: Google. For further information, please view Google’s privacy policy. | 242 days | 3rd Party – Google |
| datr | The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook’s security and site integrity features and is required to allow a user to make use of Facebook integration on the Pocket Paradise website. For further information, please view Facebook’s cookie policy. | 2 years | 3rd Party – Facebook |
| extacceleratorstorefrontRememberMe | This cookie assists in remembering customers who visits our website. | Session | 1st Party |
| _fw_crm_v | This cookie holds the tracker id Freshworks use to identify the user who is coming back on to the chat widget. It is required to enable the chat function on our website. For further information, please view their privacy statement. | Session | 3rd Party – (Freshworks, freshworks.com) |
| _fcs, _fs, _fcvd, _session_id, pubsub_cookie, hop-{{webchat_token}, hop-{{webchat_token}}_{{siteId}}, {{webchat_token}}, {{webchat_token}}_{{siteId}}, JSESSIONID | We use a trusted third party, Freshworks to manage our customer service helpdesk and chat service on our behalf. Their cookies and equivalent technologies allow us to monitor the customer journey and help resolve any issues customers encounter when browsing our website. These cookies and equivalent technologies record the areas of the site that you have visited, products you have viewed and time spent browsing. We also use this information to help make the website more user-friendly, develop our site design and to continuously improve the quality of the service we provide. The data stored by these cookies can only be seen by the relevant teams at Pocket Paradise UK and its service provider, Freshworks. For further information, please view their privacy statement. | 1 year | 3rd Party – (Freshworks, freshworks.com) |
Targeting Cookies
| Cookie | Description | Duration | Type |
|---|---|---|---|
| _fbp | Used by Facebook for tracking and to deliver a series of product advertisement. For further information, please view Facebook’s cookie policy. | 3 months | 3rd Party – Facebook |
| Fr and Facebook pixel | This cookie stores encrypted facebook ID and browser ID and allows customers to create an account or log into an account via Facebook Social Plug In. Expiry: One Day The Facebook pixel is an analytics tool that consists of a code that we put on our website. The pixel enables us to track site visitors so we can target these site visitors with relevant Facebook ads in the future. It also helps us identify repeat visitors to our site when they return and understand if a Facebook user who saw a Pocket Paradise UK ad on Facebook then visited or made a purchase on our site. You can manage this pixel in your browser settings. See how to do this – here. We advertise on Facebook. Facebook uses cookies to identify what advertisements you interact with. Facebook uses its own tracking cookies for this and more information about this can be found on its website. For further information, please view Facebook’s cookie policy. | 1 year, 1 month and 18 days | 3rd Party – Facebook |
| rmuid | Tracking user information for advertising. | 1 year | 3rd Party – (Linksynergy, website: linksynergy.com) |
| IDE | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. For further information, please view Google’s privacy policy. | 2 years | 3rd Party – Google |
| __Secure-3PAPISID, __Secure-3PSID | Google Marketing secure cookies. Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. For further information, please view Google’s privacy policy. | 2 years | 3rd Party – Google |
| ANID | Google advertising cookie that lists ads on Google sites based on recent searches. For further information, please view Google’s privacy policy. | 2 years | 3rd Party – Google |
| NID, 1P_JAR | These cookies store visitors’ preferences and personalizes ads on Google websites based on recent searches and interactions. For further information, please view Google’s privacy policy. | 6 months | 3rd Party – Google |
